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FAQs

How Can We Assist?

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What is your return policy?

We don't offer refund or returns until and unless there's any defective or missing product* while shipping.*AN UNBOXING VIDEO IS NECESSARY FOR ANY COMPLAINTS OR ISSUES, OTHERWISE NO COMPLAINTS WOULD BE ENTERTAINED. (You can email or instagram us the video with your order ID and proper issue).But you need not worry, there's easy return in case of genuine complaints with proof. We assure you that you will be happy when you receive the courier.

How do I get free shipping?

We provide free shipping on orders above 600

When will I receive my order?

You will receive your order within 10-15 working days.

Do you provide COD?

Yes, we do provide COD facility.

Can I cancel my order?

Unfortunately we are not able to cancel an order once it has been placed.
 

I put the wrong address on my order, Please help!

Please be careful when entering your shipping address, Scrunchies Love will not be responsible for orders sent to the incorrect delivery address provided by the customer.